Privacy Policy

Introduction

OnChargeEV (“OnChargeEV,” “we,” “us,” or “our”) operates a software platform that enables electric vehicle (“EV”) charging, including mobile applications, websites, QR-based access, and related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our Services. By accessing or using the Services, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

• Name, email address, and phone number
• Account credentials (stored securely)
• Customer support communications

Payment Information

Payments are processed by third-party payment providers (such as Stripe). OnChargeEV does not store full credit or debit card numbers. We receive limited transaction details for billing, compliance, and customer support.

Charging & Usage Data

• Charging session start and end times
• Energy delivered (kWh)
• Charging station and session pricing
• QR code, RFID, or app-based access method

Location Information

With your permission, we may collect location information to display nearby chargers, enable navigation, and support QR-based charging. Location data is collected only while the Services are actively in use.

Device & Technical Data

• Device type, operating system, and app version
• IP address and network data
• Error logs and diagnostics

How We Use Information

• Operate and manage EV charging sessions
• Process payments and generate receipts
• Display charger availability and pricing
• Provide customer support and notifications
• Improve platform reliability and performance
• Prevent fraud and misuse
• Comply with legal obligations

Information Sharing

We may share information with:

• Payment processors and financial partners
• Charging station owners and operators
• Cloud hosting and infrastructure providers
• Analytics and monitoring services
• Government authorities when legally required

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system is completely secure.

Data Retention

Personal information is retained only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights (United States)

Depending on your state of residence, you may have rights to:

• Access personal information
• Request correction or deletion
• Opt out of certain data uses
• Request a copy of your data

Contact Us